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Cold Calling Techniques: That Really Work (Cold Calling Techniques)
Selling to Anyone Over the Phone
Cold Calling for Women: Opening Doors & Closing Sales
Stephan Schiffman's Telesales: America's #1 Corporate Sales Trainer Shows You How to Boost Your Phone Sales
Heat Up Your Cold Calls: How to Get Prospects to Listen, Respond, and Buy
Telesales Tips From The Trenches: Secrets of a Street-Smart Salesman
The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition)
How to Sell More, in Less Time, With No Rejection : Using Common Sense Telephone Techniques, Volume 1 (How to Sell More, in Less Time, with No Rejection)
How to Become a GREAT Call Center Manager
 

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Superior Customer Value in the New Economy: Concepts and Cases, Second Edition 
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 Superior Customer Value in the New Economy: Concepts and Cases, Second Edition
Authors: William C. Johnson, Art Weinstein

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Publication Date: May 27, 2004
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Red-Hot Cold Call Selling: Prospecting Techniques That Pay Off 
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 Red-Hot Cold Call Selling: Prospecting Techniques That Pay Off
Author: Paul S. Goldner

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Publication Date: October 2, 1995
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How to Farm Successfully--By Phone 
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 How to Farm Successfully--By Phone
Authors: Deborah Johnson, Steve Kennedy

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Toward a Comparative Institutional Analysis 
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 Toward a Comparative Institutional Analysis
Author: Masahiko Aoki

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You Can Sell Anything 
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 You Can Sell Anything
Author: Gary Goodman

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The Call Center Dictionary 
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 The Call Center Dictionary
Authors: Madeline Bodin, Keith Dawson

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Development Call Centre Indust (Routledge Studies in Buisness Organizatinon and Networks) 
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 Development Call Centre Indust (Routledge Studies in Buisness Organizatinon and Networks)
Author: Connell&burgess

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The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship 
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 The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship
Authors: Brendan B. Read; Joseph Fleischer; Brendan Read, Brendan Read, Joseph Fleischer

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Secrets of Successful Telephone Selling: How to Generate More Leads, Sales, Repeat Business, and Referrals by Phone 
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 Secrets of Successful Telephone Selling: How to Generate More Leads, Sales, Repeat Business, and Referrals by Phone
Author: Robert W. Bly

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The Complete Guide to Publicity: Maximize Visibility for Your Product, Service, or Organization 
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 The Complete Guide to Publicity: Maximize Visibility for Your Product, Service, or Organization
Author: Joe Marconi

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