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| | Telephone Skills from A to Z: The Telephone Doctor Phone Book (Crisp Fifty-Minute Series)
Author: Nancy J. Friedman
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Publication Date: May 8, 2000
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| | Telephone Tips That Sell: 501 How-To Ideas and Affirmations to Help You Get More Business by Phone
Author: Art Sobczak
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Rating:  5 reviews
Sales Rank: 416277
Category: Book
Publication Date: 1996
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| | Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
Author: Frederick Newell
List Price: $29.95
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Sales Rank: 337037
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| | Motivating Without Money-Cashless Ways to Stimulate Maximum Results, Raise Morale, and Reduce Turnover With Your Telephone Sales and Service Personnel
Author: Dave Worman
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Rating:  5 reviews
Sales Rank: 634732
Category: Book
Publication Date: December 1, 1999
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| | Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Fifty-Minute Series.)
Author: Lloyd C. Finch
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| | Building Call Center Culture
Author: Dan Coen
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Rating: 18 reviews
Sales Rank: 634340
Category: Book
Publication Date: January 2001
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| | The Easy Step by Step Guide to Fundraising for Your School: How to Raise Money for Your School (Easy Step By Step Guide)
Author: Pauline Rowson
List Price: $16.01
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Sales Rank: 762177
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Publication Date: March 2, 2005
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| | Selling by Phone: How to Reach and Sell to Customers in the Nineties
Author: Linda Richardson
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Rating:  6 reviews
Sales Rank: 666941
Category: Book
Publication Date: December 1, 1994
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| | 42 Rules of Cold Calling Executives: A Practical Guide for Telesales, Telemarketing, Direct Marketing and Lead Generation
Author: Mari Anne Vanella
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Sales Rank: 328079
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Publication Date: May 27, 2008
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| | Motivating with Sales Contests: The Complete Guide to Motivating Your Telephone Professionals with Contests That Produce Record-Breaking Results
Author: David L. Worman
Buy New: $29.00
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Sales Rank: 207362
Category: Book
Publication Date: November 1992
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